Expert Customer Success Strategies for Growth and Retention

We offer custom Customer Success support for SaaS startups—onboarding, retention, and strategy, all in one monthly package.

Services

Whether you’re looking to build your first Customer Success system or need someone to run it month-to-month, I’ve got you covered. CS Loop offers flexible, remote-first packages built for early-stage SaaS teams.

Fractional Customer Success Services

Your customers deserve attention. I’ll own CS for you until you’re ready to hire full-time.

Ideal for: Early-stage companies or teams with 5–10 active accounts

Time Commitment: ~10 hours/week

đŸ’” Monthly Rate: $1,500

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Ideal for: Scaling teams with 10–30 active accounts

Time Commitment: ~20 hours/week

đŸ’” Monthly Rate: $2,500

All Packages Include:

  • đŸ§‘â€đŸ’» Customer onboarding + check-ins

  • 🧼 Health tracking & reporting (managing churn risk, success metrics)

  • 📹 Proactive outreach + retention workflows

  • 💬 On-call Slack/email support

  • 🔄 Success Plan creation and updates

  • đŸ‘šâ€đŸ’Œ CSAT/NPS management

  • 📈 Revenue expansion & renewal strategy

  • 📊 Strategic Executive and Quarterly Business Reviews

  • 📌 Churn-risk identification & retention plans

Ideal for: High growth or mature orgs managing 30–50 accounts

Time Commitment: ~30–40 hours/week

đŸ’” Monthly Rate: $5,500

Schedule a free intro consultation

Let’s meet! Schedule a free intro consultation so we can get an understanding of your company’s unique growth and retention goals.

About CS Loop

I’m Travis — founder of CS Loop and a seasoned Customer Success professional who helps startups build stronger relationships with their customers. With a focus on onboarding, retention, and scalable systems, I work with early-stage SaaS companies to reduce churn and improve customer satisfaction — without the need for a full-time hire.

I created CSloop to give growing teams flexible, monthly support that drives real results. Whether you need to streamline your onboarding, set up success metrics, or build a customer feedback loop, I bring a strategic, hands-on approach tailored to your business.

Let’s make customer success one less thing you have to worry about.

Contact

Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!