Services

Whether you’re looking to build your first Customer Success system or need someone to run it month-to-month, I’ve got you covered. CS Loop offers flexible, remote-first packages built for early-stage SaaS teams.

Fractional Customer Success Services

Your customers deserve attention. I’ll own CS for you until you’re ready to hire full-time.

Ideal for: Early-stage companies or teams with 5–10 active accounts

Time Commitment: ~10 hours/week

💵 Monthly Rate: $1,500

Ideal for: Scaling teams with 10–30 active accounts

Time Commitment: ~20 hours/week

💵 Monthly Rate: $2,500

All Packages Include:

  • 🧑‍💻 Customer onboarding + check-ins

  • 🧮 Health tracking & reporting (managing churn risk, success metrics)

  • 📨 Proactive outreach + retention workflows

  • 💬 On-call Slack/email support

  • 🔄 Success Plan creation and updates

  • 👨‍💼 CSAT/NPS management

  • 📈 Revenue expansion & renewal strategy

  • 📊 Strategic Executive and Quarterly Business Reviews

  • 📌 Churn-risk identification & retention plans

Ideal for: High growth or mature orgs managing 30–50 accounts

Time Commitment: ~30–40 hours/week

💵 Monthly Rate: $5,500

Customer Success Consulting Services

You need a system. I’ll help you build it.

🧩 CS Audit & Playbook

A 360° review of your current customer experience with actionable recommendations.

Includes:

  • 1:1 discovery call

  • Review of onboarding, support, and retention flow

  • Written audit with quick wins + long-term roadmap

  • Video walkthrough

  • 1 follow-up Q&A session

📦 Deliverable: Strategy doc + async Loom walkthrough

👉 Perfect for pre-Series A teams needing a tactical plan without a long commitment.

💵 $900 (one-time fee)

🛠️ Tool Stack Sprint

I’ll evaluate, compare, and recommend CS tools tailored to your workflow and budget.

Includes:

  • Needs assessment

  • Side-by-side comparison of tools (onboarding, support, feedback, CRM, etc.)

  • Final stack recommendation + setup guide

  • Join Demo and POV meetings

📦 Deliverable: Tool stack brief + custom workflow suggestions

👉 Add-on friendly: Pair this with any package or run it solo.

💵 $2,300 (per engagement)

Contact

Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!